Maintenance
How to ask the right first hundred days questions in the right order
First 100 days questions grouped by who you ask: the customer who stayed, the one who left, the record, and yourself, with how to score each answer.
Section
Maintenance
Maintenance
Three calendars decide whether a launch plan holds together
Launch planning framework built on three calendars: what must be true, what you ask people for, and what you will be able to observe on the day.
Maintenance
Offer testing case study: three rounds, and what stayed unknown
Offer testing case study: one invented venture through three rounds of tests, what each round cost, and what remained unknown when the money ran out.
Maintenance
A practical guide to choosing competitor validation tools
Competitor validation tools judged by capability: what each must show you, why a diff beats a snapshot, and why a summary is somebody else's reading.
Maintenance
Seven offer testing mistakes you can spot in the results
Offer testing mistakes read as traces in your results: who arrived, what was counted, and what changed over the run, each with the correction to make.
Maintenance
Reading a competitor's public artifacts is not the same as beating them
Competitor validation is reading somebody else's lab notebook: what their public artefacts record, why substitutes usually win, and what none of it settles.
Maintenance
Problem discovery framework: the parts worth your attention
Problem discovery framework that terminates: split the statement into five claims, test the cheapest fatal one, rewrite it, repeat until nothing moves.